With a view to promoting the dematerialised management of procedures for the issuance of urban planning authorisations, a new version of the single window for urban planning was launched and has been in operation since December 2017 (link: https://casaurba.ma/karazortal/).

This platform is the product of a public -private partnership between the Wilaya of Casablanca, the urban municipality and a private provider; it provides an enhanced user experience and completely paperless procedures, notably through the integration of an electronic signature device.

CASAURBA 2.0 offers a wide array of high value-added functions for both the user and the administration:

  • Paperless procedures (Zero Paper)
  • Tools for measuring and annotating plans;
  • Electronic signature of all documents (minutes, plans, decisions, ...), full traceability of  actions and management of versioning of files;
  • Automatic generation of schedules and commissions' agendas;
  • Geoportal for approved projects, updated in real time.

This meant that the submission of physical files is no longer required for processing applications for urban planning authorisations. Thus, instead of making an appointment to submit the physical file, the applicant arranges an online appointment with the commission in charge of the file. The latter can follow the progress of his/her file via the platform, or through e-mail notifications or SMS sent by the CASAURBA system at each major event. He/she can also download the annotated drawings, view the commission's comments and interact with them, before he/she attaches the updated architectural drawings, if the commission considers it necessary.

As for the single window for urban planning, files are assigned automatically to all the members of the commission (whether permanent or occasional) and are processed directly on the CASAURBA platform. The commission views the digital documents and reviews the architectural drawings using a set of annotation tools provided by the system. At the end of this process, All the documents (minutes of the commission, decisions, approved drawings ,..etc) are electronically signed by the stakeholders.